Tellracetrac: The customer satisfaction survey is mainly focused towards maintaining the overall customer experience. Along with providing quality services and products, they want their customers to be fully satisfied. Customer satisfaction becomes extremely crucial when other companies are offering similar products and services to you. The company offering better customer satisfaction is likely to attract more loyal customers and are likely to be more successful as compared to other companies. Hence, carrying out a customer satisfaction survey will pay off with time.
The RaceTrac Customer Satisfaction Survey is an important part of the company’s growth and sustainability. This reason behind this is the happy customers who are easy to serve; up-sell and retain. Therefore, it makes carrying out a satisfactory survey really crucial. If you are a customer of the RaceTrac and have recently bought gasoline or any other product at a RaceTrac station, and want to give your feedback, fill out their online customer satisfaction survey. The survey will help them to evaluate and analyze the current performance of the store. Your feedback will help them to assess the different assets of the store and fix any issues with them. If you had a rude customer rep assigned to you, you can submit an anonymous feedback through the survey.
The RaceTrac Petroleum Inc. has a chain of convenience stores and gasoline stations across the Southern United States. The RaceTrac is the third largest amongst its kind in the United States, and currently has branches across 370 locations having a stock of 4000 products to keep the motorists going.
The RaceTrac has its headquarters in the Atlanta, Georgia. It is currently running over 600 stores owned by the company along with third-party operated stores under the RaceWay and RaceTrac names in 12 states.
HOW TO COMPLETE THE TELLRACETRAC SURVEY @ www.tellracetrac.com
There are some requirements for joining the survey which a survey taker must satisfy. Mentioned below is a list of the things you need to have to take part in the survey:
- A PC or a smartphone with an active internet connection.
- A recent RaceTrac store receipt with a survey invitation.
- Some understanding of the English or Spanish language.
- Date of visit which is printed on the purchase receipt.
- Dollar amount and zip code printed on the purchase receipt.
If you have all the above things required to join the RaceTrac customer satisfaction, you can go ahead to take part in the survey. Mentioned below is a guide on how to carry out the survey:
- Visit their survey portal www.tellracetrac.com to enter the survey.
- Click on the ‘next’ button to begin the survey.
- Choose your preferred language for taking this survey.
- Now you need to enter the store number which is printed on top of the store receipt.
- After the store number, you need to enter the date of the visit, the amount of bill and the time of visit to the RaceTrac store.
- Also, mention the item you purchased from that store.
- Recall your visit to the store and answer the series of questions that follow based on that experience. Make sure you answer all the questions honestly.
- At the end of the survey, you will be given a redemption code for putting your time and effort in taking the survey. Make sure you write down the code on the RaceTrac redemption receipt and take it along on your next visit to the store for the free item.
To get a better shopping experience next time, make sure you submit your feedback with utmost honesty. It just takes a few minutes to fill in the entire survey. It takes 5 minutes maximum. This will ensure that you are a top-priority for the store. A honest feedback will allow the corporate to focus on multiple issues which are ruining the shopping experience for customers.
You are going to refuel your gas after 2 days or on a weekly basis. If you seriously want to customer satisfaction to improve, your feedback is very important for the company. Its hard for the company to evaluate its own assets, but when you help them with your honest feedback, their job becomes 10x more simple.
If you are struggling with the survey at any point, feel free to let us know. We will try our best to help you out.