Whether a business is going to collect customer feedback over the phone, face to face or on-line, it’s necessary to understand what its objectives are before conducting a survey. While several firms survey their customers to realize a stronger understanding of the demographics of their market, others are more curious about identifying specific areas of their business that require amendment or improvement. Whatever the reason, it’s necessary to understand the aim of the survey in advance to better organize the queries. The Rexall is clearly showing that the corporate cares about its customers and values their opinions and perceptions of the company’s offerings.
The Rexall wants to satisfy customers by giving them a good shopping experience. Their thought of customers’ opinions fosters loyalty and translates to repeat sales. A customer experience survey is a superb chance for an organization to speak with its customers in an informal manner. Rexall customer experience survey will permit you to talk your mind from the comfort of your home without interruption. This survey will facilitate the corporate form a transparent concept of its demographic. The corporate will get valuable data which will facilitate it to tailor its services and products as well as its communications and marketing material.
Rexall Customer Experience Survey
Rexall is a chemist’s shop chain with a rich history dating back over a century. The corporate has grown to become one of the most important and most trusty businesses of its kind. Rexall has been helping people through a successive evolution of the corporate from an apothecary type pharmacy chain to a contemporary chain of community pharmacies. In Canada, Rexall has been providing merchandise and services since 1904 and has established itself as an innovator within the retail pharmacy market.
A lot has modified over the years; but, the company’s commitment to helping people, families, and communities live a healthier life has never modified. As it looks to the long run, the corporate aims to extend access to quality, convenient care that individual will feel good about.
REXALL CUSTOMER EXPERIENCE SURVEY GOALS
The goal of the survey is to:
- Get a better understanding of the demographics.
- Distinguish between best and worst performing stores.
- Plan a better approach to ensure a rich customer experience.
- Get customer feedback on specific stores to know what should be improved to enrich the customer experience.
- Know how customers are treated at a specific Rexall store.
- Know whether the customers are satisfied with the service provided.
HOW TO COMPLETE THE REXALL CUSTOMER EXPERIENCE SURVEY
To complete the Rexall customer experience survey, there are some requirements you need to fulfill. To take part in the Rexall customer feedback survey you need:
- A recent receipt of purchase from the Rexall store having a survey invitation.
- A smart phone or a PC or a tablet having internet connectivity.
- Basic communication skills to express your feedback while filling up the survey.
The instructions for the Rexall customer experience survey are mentioned below. Follow each of them to successfully finish the Rexall customer experience survey.
- Go to www.tellrexall.ca which is their official survey site.
- Now enter the details printed on your receipts such as the total amount of purchase, the date of visit to the store and the time of visit. You will also need to enter the survey code in the screen when prompted.
- Now after entering these details, you need to answer the questions which appear on the screen one by one.
- After the questionnaire, put your contact details for the sweep stakes entry.
- Now finally submit the survey.
Once you submit the survey, you will receive a $2 OFF YOUR NEXT RETAIL PURCHASE OF $20 coupon on the email you entered while submitting the survey. You will also be entered into the Rexall Sweepstakes offer to win $1,000 cash prize. The sweepstakes offer’ cash prize is available daily and can be claimed by anyone. Before you enter into the sweepstakes offer, please read the official rules to ensure that you don’t get disqualified because of breaking their TOS and rules. Keep an eye on your email address as you might also receive some special discounts and exciting offers only for you by Rexall to compensate the bad shopping experience you had with them in the past.
The Rexall survey is aimed towards gathering information from its customers to improve the quality of service. Not to mention it but if you answer all the questions honestly, you should see a positive change in the store next time you visit it. Also, this will result in a far better shopping experience next time you visit the store. If you are stuck while filling up the survey and don’t know what to do, let us know and we will get back to you as soon as possible.